We are a family run business & your satisfaction is our priority.
If you don’t absolutely love your products then we aren’t happy. That’s why we stand by our 30-day no-questions asked refund policy, Send it back within 30 days of receiving your product (in good condition, meaning it’s still able to be resold) & we will refund every single penny of your hard earned money. That’s our promise to you.
INCORRECT ADDRESS
For orders shipped to the wrong address due to a customer inputting the incorrect address: - We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse) - Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.
REFUND, EXCHANGE AND RETURN
Customers have the right to request a refund/ return/ exchange within 14 days from the delivery date. Our Customer Service team will offer the best solutions for specific situations.
Refund requests for used items will be refused.
Please refer to our Exchange and Return Policy here to find more details about this.
LATE OR MISSING REFUNDS (IF APPLICABLE)
After our Customer Service team confirms the refund to you, it may take 3-7 business days for the amount to be officially posted and reappear in your bank account.
If you still do not receive a refund after this period, first check your bank account again. Then contact your credit card company to ask them to have an investigation.